Contact our team
Contact Us About Your Loan Request
Reach our team by email, phone or mail with questions about the request form, our guides or your personal information.
On this page
What our team can help with
Our team can answer questions about how the request form works, problems submitting a 4 pillar funding request, our published guides, and requests about the personal information you shared with us.
You can email us at [email protected], call (888) 650-9033, or write to 1378 Lakeview Drive, Suite 881, Providence, RI 02903. Common topics we handle include:
- The form won't load, freezes or shows an error when you submit
- You want to know which details the request form collects and why
- You noticed a possible mistake in one of our guides or examples
- You want to stop receiving marketing emails or calls from us
- You have a question about how we are compensated by lenders
For a walkthrough of each step, the how it works page answers most process questions without waiting for a reply.
Questions to send to your lender instead
Questions about an offer, approval decision, loan agreement, payment, due date or account balance should go directly to your lender, because only the lender can see and change your loan.
We are a connector, not a lender, so we cannot view your account, accept payments, adjust your terms or reverse a decision. Your lender's name and contact details appear in your offer, your loan agreement and the confirmation email it sent you. Contact the lender first if you need to change a payment date, ask about a hardship plan, dispute a fee or request a payoff amount.
Typical response times
Most emails receive a reply within one to two business days and phone calls are usually answered during weekday business hours, though times may be longer around holidays (estimate).
| Contact method | Typical response (estimate) |
|---|---|
| 1 to 2 business days | |
| Phone | Same day during weekday business hours |
| 7 to 10 business days after we receive it | |
| Data deletion request | Confirmed within 10 business days, completed as required by law |
Include the email address you used on your request so we can locate it faster. Never send a full Social Security number or bank account number by email.
Protect yourself from impersonation scams
We never ask for an upfront fee, gift cards, wire transfers or cryptocurrency to release a loan, and anyone who does is not acting for us or for a legitimate lender in our network.
Scammers sometimes copy the names of real loan websites to make calls or send texts that look official. Watch for these warning signs:
- A caller demands payment before you can "unlock" or "insure" a loan
- Someone pressures you to act within minutes or lose an offer
- A message asks for your online banking password or a one-time code
- An email comes from an address that doesn't end in our website's domain
If something feels wrong, hang up and contact us using the details above. You can also report fraud to the Federal Trade Commission at ReportFraud.ftc.gov and to your state attorney general.
How to request data deletion
You can ask us to delete the personal information we hold about you by emailing us with "Data Deletion Request" in the subject line and the name, email and phone number you used on your request.
We may ask you to confirm your identity before acting, which protects you from someone else deleting or viewing your data. Deleting information we hold does not delete records a lender already received, so contact that lender separately if you want it to remove your data as well. Some information may need to be kept to meet legal or fraud-prevention requirements, as explained in our privacy policy.